Where do I get tickets or how do I book?
Booking online is the best way to secure your place on one of our tours.
You’re also very welcome to just turn up at our tour center and book there and then. Our tour office staff are happy to assist you in choosing the tour that is right for you. You may email us for more information or call us.
How can I pay?
We accept credit and debit cards (both online and in our tour center) and cash in our tour center. For private tours, bank transfers are also accepted.
Can I tip my guides?
Tipping is by no means is required but always accepted and appreciated by our guides if you are satisfied.
Where do the tours leave from?
Yellow Zebra bike tours leave from our Absolute Tour Center (Floriańska 37, 31-019 Kraków). Segway tours leave from Segway Tour Krakow (Sienna 17, 33-332 Kraków). For those who’re not quite orientated with the city yet or those staying a little bit further away, we also can help with taxi transfers from your hotel. Contact us for more information.
Will my tour be cancelled if the weather is bad?
No, tours run in all weather conditions.
What happens if you cancel my tour and I've already booked?
This rarely happens but if it does you will be fully refunded.
Oh no! My travel plans have changed and I can no longer make my tour!
Don’t panic! As long as you let us know at least 4 days (73+ hours) before your tour, your ticket is fully transferable for another date and time that’s more suitable for you. If we can’t find you a suitable tour we’re happy to fully refund you, as long as you let us know at least 4 days (73+ hours) before your original booking. For further information please see our Terms info here you can view your other options.
Are there any restrictions as to who can do the bike tours?
No but participants must know how to ride a bike and be fit enough for light continuous biking for up to 4 hours, with short breaks.
If this is my first time riding a Segway, will I be able to pick it up quickly?
Your safety is always our highest priority. Therefore, we begin each tour with a very thorough training on the Segway before going out to enjoy the city!
Are there any restrictions as to who can do the Segway tours?
Segway riders must be fully mobile and have the ability to make motions such as climbing and descending stairs without assistance. The use of Segways is prohibited to children under the age of 10 and anyone under the age of 18 must be accompanied by an adult. Unfortunately pregnant women are not able to participate. Please also note that anyone suspected to be under the influence of alcohol will not be permitted to ride and will forfeit their right to do the tour, without refund.
Are locks and helmets included in the bike rental?
Yes of course! All bike rentals include a lock and an optional helmet and bungee cord.
Do I have to leave a deposit for the bike?
Yes, you can either leave a deposit in cash (any major currency). Rates are different depending on the bike you hire, check out our comparison chart here.
Who are the guides?
Our guides are all experienced, motivated and knowledgeable individuals who are highly trained to show you the best of Krakow.
When should I show up for my tour?
We suggest you to meet at the designated tour meeting point 5-10 minute prior to tour time.
Do you have insurance?
By law we are required to have a basic tourism insurance. We are fully licensed and bonded. For specific insurance questions please contact management.